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How q9h62a Handles Your Personal Data

At q9h62a, we take the privacy of every account seriously — this page tells you exactly what data we collect, why we collect it, and how you can…

Data TransparencySecure StorageYour Right to AccessRight to DeletionIndia Compliant
q9h62a How q9h62a Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have questions about how your personal data is handled, want to request a copy of your records, or wish to raise a concern, our…

Email Privacy Team Send a written data request or concern to our dedicated privacy address.
Live Chat Support Our live chat is available around the clock.
In-Account Request Form Log in to your q9h62a account, go to Account Settings, and submit a formal…
HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

Every measure we take around data is designed to keep your account details private and your transactions secure.

Encryption at Every Layer

All data sent between your device and our servers uses TLS encryption. Account passwords are hashed using industry-standard algorithms and are never stored in plain text by our systems.

Cookie Controls You Manage

We use strictly necessary cookies for session management and optional analytics cookies to improve page performance. You can adjust or withdraw cookie consent at any time through the cookie settings panel in your browser.

UPI and Paytm Data Handling

When you deposit via UPI or Paytm, only the transaction reference and amount are stored on our side. We do not retain your full UPI ID or Paytm wallet credentials beyond what the payment processor passes to us.

Data Retention Schedule

We keep account data for as long as your account is active and for up to five years after closure, as required under applicable financial regulations. You can request early deletion of non-mandatory data by contacting our privacy team.

Who Can Access Your Data

Only authorised q9h62a staff with a documented business need can access personal account data. Third-party payment processors such as PhonePe operate under data-processing agreements that bind them to the same standards we follow.

Requesting Changes to Your Record

You have the right to correct inaccurate data we hold about you. Submit a correction request via the in-account form or by emailing our privacy team with your account ID and the specific field you want amended.

Common Questions About Your Privacy on q9h62a

These are the questions our account holders ask most often about data collection, access rights, and how to get in touch with our privacy team. If your question is not covered here, reach out through live chat or email.

We collect your name, email address, mobile number, date of birth, and government-issued ID for identity verification. We also log device type, IP address, and session timestamps for security and fraud prevention purposes.

We share data only with payment processors such as UPI, Paytm, and PhonePe as necessary to complete transactions, and with regulatory authorities when legally required. We do not sell your data to advertisers or unrelated third parties under any circumstance.

Log in to your account, navigate to Account Settings, and submit a Data Access Request. Alternatively, email our privacy team with your account ID. We will supply your data in a readable format within 30 days of the verified request.

Yes. You can submit a deletion request via the in-account form or by contacting our privacy team directly. We will erase non-mandatory data promptly, while retaining records required by applicable Indian financial regulations for the legally mandated period.

We store only the transaction reference number and amount from PhonePe and Paytm payments. Your wallet credentials and payment PINs are never accessible to or stored by q9h62a — they are processed entirely within the payment provider's own secure environment.

We use session cookies essential for keeping you logged in, and optional analytics cookies that help us improve page load times and navigation. You can disable optional cookies through your browser settings at any time without affecting core account functionality.

Contact our privacy team immediately via live chat or email with your account ID and a description of your concern. We treat all such reports as high priority and aim to investigate and respond with a resolution within 48 hours of receipt.